Terms and Conditions

 

+ Quotes

We endeavour to ensure all audio quotes given are accurate at the time of question, however should a session structure change and the artist requires more time, standard hourly rates will apply. Notice will be given to the artist should this occur. Should there be additional time remaining at the end of a session that has already been paid for, this will go towards covering post-production costs.

+ Payment

For services amounting to $600 or less, payment is required upfront within 24 hours of the session booking. All services amounting to a value higher than this will require a 50% deposit to be paid prior to the session and 50% prior to final files being delivered. Payment will be requested via invoice and can be paid via bank transfer.

+ Booking Fee

A non-refundable booking deposit is required to book your date which will contribute to the overall quoted price. For services amounting to $600 or less, payment is required upfront within 24 hours of the session booking. All services amounting to a value higher than this will require a 50% deposit to be paid prior to the session and 50% prior to final files being delivered. Any cancellations or alterations to session times must be done 24 hours prior.

+ Cancellations

Please note that no refunds are given on booking deposits unless the session is, due to unforseen circumstances, cancelled by Ladd Studios. Should the bookee cancel the session, it must be done at least 24 hours prior to the session start time. Ladd Studios reserves the right to honour the booking deposit for an alternate day or time.

+ Gift Vouchers

Gift Vouchers are valid for a period of 12 months from date of purchase, and bookings must be made within this period. Gift Vouchers are for one-time use only. To book your session using a voucher, bookings must be made by contacting Ladd Studios via email or phone. Gift vouchers may be used for any audio service offered by Ladd Studios per our rates which may be subject to change. Should the total spend be more than the value of the gift voucher, Ladd Studios will invoice for the difference and this must be paid as per the booking terms and conditions. The original gift voucher must be presented upon booking and session date. If the voucher cannot be produced upon check-in, then payment must be made for the booking. In this instance the voucher can still be re-used at a future date prior to the expiry date. Should the expiry date lapse before the voucher being used, an extension can be made for an additional fee. Gift vouchers may not be refunded, exchanged or redeemed for cash. No credit or change will be given on the unused portion of the voucher. Gift vouchers are not replaceable if lost, stolen or destroyed, photocopied or altered in any way and will not be accepted by Ladd Studios.

+ Session Musicians

Session musicians are available for hire either via the studio or externally. Any session musicians hired for the purpose of the project will be at the session musicians own hourly rate and will invoice for their time separately.

+ File Delivery & Back-Up

All audio files are delivered via a Dropbox link following payment and completion of post-production work. All work not requiring post-production can be released at the end of the session via a Dropbox link or to a client's USB or hard drive (formatted for Mac) following payment. It is advised that clients keep their own back-up files for all projects as Ladd Studios accepts no responsibility for lost or damaged files. Should additional file transfers be required in the future, this will be charged at the standard hourly rates.

+ Portfolio Samples

The client agrees to allow Ladd Studios to showcase any and all work created in the course of a project as part of our portfolio for the purpose of advertising and display. Ladd Studios acknowledges the confidential nature of projects and agrees to only display the final project work once the product has been publicly announced and launched by the client.